Shipping, Returns & Warranty
Need help with an order or your eyewear? We are here to help. Contact Orders@CassetteOptics.com for order and return questions, or Warranties@CassetteOptics.com for warranty claims.
Returns · Warranty and replacement fees · Shipping
30-day returns
You may return eligible items within 30 days of delivery for a refund of the item price. Items must be clean and in new condition, without scratches or dings on the frame or lenses and without excessive wear. Prescription orders and sale items are not eligible for returns.
Start a return
Email Orders@CassetteOptics.com with your order number and the items you would like to return. We will provide the next steps. This route works whether or not you have a customer account.
Shipping charges and refunds
Original shipping charges are non-refundable unless a promotional offer states otherwise. We cover domestic return shipping when the return results from our error, such as an incorrect or defective item. For other domestic returns, contact us to confirm postage arrangements before sending your package. International customers are responsible for return shipping; original international shipping charges are not refunded.
Allow up to four weeks from giving your package to the return shipper for the refund to reach you. This includes return transit, typically 5–10 business days; our processing, typically 3–5 business days after receipt; and your bank's processing, typically 5–10 business days. Many refunds arrive sooner. We will email you when your return has been processed.
Forever Warranty and loss/theft protection
Cassette provides a lifetime warranty on sunglasses covering manufacturing defects and broken, lost or stolen product. Replacement shipping and processing fees apply in the circumstances below. Processing depends on the availability of identical or similar product. When possible, we offer repair instead of replacement.
| Claim | United States | International |
|---|---|---|
| Manufacturing defect within 90 days of purchase | Free of charge | $20 shipping |
| Lost or stolen product, or warranty claim after 90 days | $15–$25 shipping and processing, depending on the model | $40 shipping and processing |
Replacement fees are assessed per pair. There is no limit to the number of replacements offered under this program. Cassette covers return shipping for warranties processed within the United States. International customers cover shipping for product returned to us. Claims are evaluated case by case at Cassette's discretion.
Start a warranty claim
Email Warranties@CassetteOptics.com with proof of purchase and, for damaged or defective items, photos of the issue. Proof of purchase can be a Cassette website order number or a receipt from an authorized dealer. For loss or theft, describe what happened and include your proof of purchase.
Prescription lenses have separate coverage described in our prescription lens guide.
Shipping and delivery
Available destinations, shipping services, rates and delivery estimates are shown at checkout for your order and address. Shipping estimates depend on product availability and the service selected.
United States
Free standard US shipping is available on eligible orders of $40 or more. The standard US shipping option is $6 for orders below $40. Other shipping services and their rates are shown at checkout for your order and address.
Domestic orders are processed and fulfilled within 24–48 hours. Delivery is typically within 2–7 business days from placing the order.
International
International orders are processed and fulfilled within 72 hours and typically arrive within 14–28 days. Customs processing can delay an order for up to 10 weeks. Customers are responsible for applicable customs and duty charges.
Some shipping rates are weight-based, with weights rounded up to the next full pound. Questions about a delivery or service? Contact Orders@CassetteOptics.com before ordering.