Help & Contact
Looking for help choosing a pair, checking an order or starting a return? Use the contacts below.
Orders, shipping and returns
Orders@CassetteOptics.com
Include your order number, when available, and a short description of what you need. You do not need a customer account to request help.
Read shipping, returns and warranty information.
Warranty and replacement claims
Warranties@CassetteOptics.com
Include proof of purchase and photos for damaged or defective items. Replacement fees can apply; review the fee table before submitting.
Finding the right frame
Read the fit guide or email our team with the model and color you are considering. Please confirm any missing measurements or lens details before ordering.
Prescription orders
Contact Rx@TheCassetteCompany.com for prescription and lens-option questions. See the prescription lens guide. Do not send prescription records or other sensitive information until our team explains the appropriate submission process.
Retailers and partnerships
Wholesale inquiries · Find a dealer · Collaborations
Privacy
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